US Dept. of Veterans Affairs: I put ** minutes but I've had to wait closer to...
A US Dept. of Veterans Affairs customer review by GetHuman user GetHuman-433736 from November 27th, 2017
Background on GetHuman-433736's case
GetHuman: GetHuman-433736 - can you tell our other US Dept. of Veterans Affairs customers when your case took place?
GetHuman-433736: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to US Dept. of Veterans Affairs, and if so, how?
GetHuman: And which of these common US Dept. of Veterans Affairs customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433736 a list of common US Dept. of Veterans Affairs problems)
GetHuman-433736: "None of those really matches why I wanted to call US Dept. of Veterans Affairs that day." was why I was trying to call.
GetHuman-433736's review of US Dept. of Veterans Affairs customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Veterans Affairs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433736: I put ** minutes but I've had to wait closer to an hour before I've actually gotten someone...I usually get a automated message saying phone lines are busy and to call back later. I've had better luck emailing them through the VA website or going through a service like AMVETS
GetHuman: Let's quantify your experience contacting US Dept. of Veterans Affairs. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Veterans Affairs problem?
GetHuman-433736: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433736: I'd give them a one out of five on communication.
GetHuman: And what about US Dept. of Veterans Affairs's ability to quickly and effectively address your problem?
GetHuman-433736: For that I would say three out of five.
GetHuman: And finally- any advice for other US Dept. of Veterans Affairs customers?
GetHuman-433736: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Veterans Affairs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433736 taken from his US Dept. of Veterans Affairs customer service problem that occurred on November 21st, 2017.