US Postal Service (USPS): After entering a detailed message about my prob...

A US Postal Service (USPS) customer review by GetHuman user ~Loren Thompson from November 21st, 2017

Background on ~Loren Thompson's case

GetHuman: ~Loren Thompson - can you tell our other US Postal Service (USPS) customers when your case took place?
~Loren Thompson: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
~Loren Thompson: I used the 800-275-8777 number I found for on the GetHuman US Postal Service (USPS) customer phone number page I was on: US Postal Service (USPS) Customer Service Phone Number
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows ~Loren Thompson a list of common US Postal Service (USPS) problems)
~Loren Thompson: "File a report" was why I was trying to call.

~Loren Thompson's review of US Postal Service (USPS) customer service

GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Loren Thompson: After entering a detailed message about my problem, it was dumped when a message saying "No one is available to help you -- try again later" came up. Shall I keep wasting time entering messages that just get deleted??? THIS STINKS!!!!!!!!!!! Thanks for absolutely nothing but using my tax dollars.
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
~Loren Thompson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Loren Thompson: I'd give them a four out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
~Loren Thompson: For that I would say three out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
~Loren Thompson: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Loren Thompson taken from his US Postal Service (USPS) customer service problem that occurred on November 16th, 2017.

US Postal Service (USPS)

1.73 of 5 stars | 1283 reviews

~Loren Thompson's US Postal Service (USPS) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Postal Service (USPS), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Postal Service (USPS) in any way.

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