US Postal Service (USPS): Get human instructions do not work. This is the...
A US Postal Service (USPS) customer review by GetHuman user ~My Screen name from November 22nd, 2017
Background on ~My Screen name's case
GetHuman: ~My Screen name - can you tell our other US Postal Service (USPS) customers when your case took place?
~My Screen name: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows ~My Screen name a list of common US Postal Service (USPS) problems)
~My Screen name: "Local services" was why I was trying to call.
~My Screen name's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~My Screen name: Get human instructions do not work. This is the absolute WORST phone system I have ever encountered. Needed to speak with a human but the robot command does not understand the words "Agent", "Customer Service", "Representative" or pressing "*". Kept asking me to choose an option, none of which connected me to a person.
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
~My Screen name: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~My Screen name: I'd give them a four out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
~My Screen name: For that I would say three out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
~My Screen name: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~My Screen name taken from his US Postal Service (USPS) customer service problem that occurred on November 13th, 2017.