US Postal Service (USPS): Once I got through, they were as helpful as the...
A US Postal Service (USPS) customer review by GetHuman user ~Very frustrated customer from November 25th, 2017
Background on ~Very frustrated customer's case
GetHuman: ~Very frustrated customer - can you tell our other US Postal Service (USPS) customers when your case took place?
~Very frustrated customer: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows ~Very frustrated customer a list of common US Postal Service (USPS) problems)
~Very frustrated customer: "Change of Address" was why I was trying to call.
~Very frustrated customer's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very frustrated customer: Once I got through, they were as helpful as they could be (it was another shipper that was the issue, and I've taken it up with them). But to not be able to actually get through to customer service through normal channels is RIDICULOUS! So much for privitization - absolutely useless.
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
~Very frustrated customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very frustrated customer: I'd give them a one out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
~Very frustrated customer: For that I would say one out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
~Very frustrated customer: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very frustrated customer taken from his US Postal Service (USPS) customer service problem that occurred on November 23rd, 2017.