US Postal Service (USPS): They are launching an investigation. Now you wo...
A US Postal Service (USPS) customer review by GetHuman user ~robwag from November 22nd, 2017
Background on ~robwag's case
GetHuman: ~robwag - can you tell our other US Postal Service (USPS) customers when your case took place?
~robwag: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows ~robwag a list of common US Postal Service (USPS) problems)
~robwag: "Change order" was why I was trying to call.
~robwag's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robwag: They are launching an investigation. Now you would figure that if their system had a package in it that was scheduled for two days and it's status wasn't getting updated a flag would be raised and they would automatically be trying to locate it but instead I have to wait on the phone for *** hr.
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
~robwag: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robwag: I'd give them a one out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
~robwag: For that I would say two out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
~robwag: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robwag taken from his US Postal Service (USPS) customer service problem that occurred on November 14th, 2017.