US Postal Service (USPS): You can get to a human customer service agent i...
A US Postal Service (USPS) customer review by GetHuman user GetHuman-18442 from November 27th, 2017
Background on GetHuman-18442's case
GetHuman: GetHuman-18442 - can you tell our other US Postal Service (USPS) customers when your case took place?
GetHuman-18442: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18442 a list of common US Postal Service (USPS) problems)
GetHuman-18442: "Missing Package" was why I was trying to call.
GetHuman-18442's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18442: You can get to a human customer service agent if you just ignore all of the automated prompts and keep pressing *. I had to press zero about ** times, but it finally forwarded me to an actual agent.
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
GetHuman-18442: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18442: I'd give them a two out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
GetHuman-18442: For that I would say three out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
GetHuman-18442: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18442 taken from his US Postal Service (USPS) customer service problem that occurred on November 18th, 2017.