US Postal Service (USPS): horrible customer service, all they do is lose...

A US Postal Service (USPS) customer review by GetHuman user GetHuman-403193 from November 23rd, 2017

Background on GetHuman-403193's case

GetHuman: GetHuman-403193 - can you tell our other US Postal Service (USPS) customers when your case took place?
GetHuman-403193: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman-403193: I used the 800-275-8777 number I found for on the GetHuman US Postal Service (USPS) customer phone number page I was on: US Postal Service (USPS) Customer Service Phone Number
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403193 a list of common US Postal Service (USPS) problems)
GetHuman-403193: "Track an order" was why I was trying to call.

GetHuman-403193's review of US Postal Service (USPS) customer service

GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403193: horrible customer service, all they do is lose packages, don't provide correct tracking, i live next door to a postal office, and they had the audacity to tell me they couldn't find my house!
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
GetHuman-403193: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403193: I'd give them a one out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
GetHuman-403193: For that I would say one out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
GetHuman-403193: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403193 taken from his US Postal Service (USPS) customer service problem that occurred on November 16th, 2017.

US Postal Service (USPS)

1.73 of 5 stars | 1283 reviews

GetHuman-403193's US Postal Service (USPS) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Postal Service (USPS), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Postal Service (USPS) in any way.

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