US Postal Service: Package has been stuck on pre shipment for a week

A US Postal Service customer review by GetHuman user GetHuman123875 from December 10th, 2017

Background on GetHuman123875's case

GetHuman: GetHuman123875 - can you tell our other US Postal Service customers when your case took place?
GetHuman123875: Yeah. It was afternoon, on December 8th.
GetHuman: Did you reach out to US Postal Service, and if so, how?
GetHuman123875: I used the 800-275-8777 number I found for on the GetHuman US Postal Service customer phone number page I was on: US Postal Service Customer Service Phone Number
GetHuman: And which of these common US Postal Service customer issues best describes the reason you wanted to talk to them?
Shows GetHuman123875 a list of common US Postal Service problems
GetHuman123875: "Change order" was why I was trying to call.

GetHuman123875's review of US Postal Service customer service

GetHuman: So how would you sum up your experience for GetHuman's US Postal Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman123875: Package has been stuck on pre shipment for a week
GetHuman: Can you tell the rest of us a bit more from what happened on 12/08/17?
GetHuman123875: Just wanting to know if they can tell me if my package has indeed been shipped or if the seller still has it
GetHuman: Let's quantify your experience contacting US Postal Service. On a scale of 1 to 5, how easy is it go get help on a US Postal Service problem?
GetHuman123875: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman123875: I'd give them a two out of five on communication.
GetHuman: And what about US Postal Service's ability to quickly and effectively address your problem?
GetHuman123875: For that I would say five out of five.
GetHuman: And finally- any advice for other US Postal Service customers?
GetHuman123875: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman123875 taken from his US Postal Service customer service problem that occurred on December 8th, 2017.

US Postal Service

1.73 of 5 stars | 1283 reviews
US Postal Service ReviewsUS Postal Service's Phone NumberAll US Postal Service contact infoGeneral US Postal Service customer service info
GetHuman123875's US Postal Service Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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