US Transportation Security Administration (TSA): Impossible to talk with a "live" person**hit...

A US Transportation Security Administration (TSA) customer review by GetHuman user ~cmdrrand US Coast Guard from November 27th, 2017

Background on ~cmdrrand US Coast Guard's case

GetHuman: ~cmdrrand US Coast Guard - can you tell our other US Transportation Security Administration (TSA) customers when your case took place?
~cmdrrand US Coast Guard: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to US Transportation Security Administration (TSA), and if so, how?
~cmdrrand US Coast Guard: I used a phone number I found on the GetHuman US Transportation Security Administration (TSA) customer service contact info page: Contact US Transportation Security Administration (TSA) Customer Service
GetHuman: And which of these common US Transportation Security Administration (TSA) customer issues best describes the reason you wanted to talk to them?
(Shows ~cmdrrand US Coast Guard a list of common US Transportation Security Administration (TSA) problems)
~cmdrrand US Coast Guard: "Local services" was why I was trying to call.

~cmdrrand US Coast Guard's review of US Transportation Security Administration (TSA) customer service

GetHuman: So how would you sum up your experience for GetHuman's US Transportation Security Administration (TSA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cmdrrand US Coast Guard: Impossible to talk with a "live" person**hit ** different prompts to no avail....this system is B R O K E N ! don't waste your time. Commander Rand Wintermute, US Coast Guard ***-***-****
GetHuman: Let's quantify your experience contacting US Transportation Security Administration (TSA). On a scale of 1 to 5, how easy is it go get help on a US Transportation Security Administration (TSA) problem?
~cmdrrand US Coast Guard: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cmdrrand US Coast Guard: I'd give them a three out of five on communication.
GetHuman: And what about US Transportation Security Administration (TSA)'s ability to quickly and effectively address your problem?
~cmdrrand US Coast Guard: For that I would say four out of five.
GetHuman: And finally- any advice for other US Transportation Security Administration (TSA) customers?
~cmdrrand US Coast Guard: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for US Transportation Security Administration (TSA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cmdrrand US Coast Guard taken from his US Transportation Security Administration (TSA) customer service problem that occurred on November 18th, 2017.

US Transportation Security Administration (TSA)

2.56 of 5 stars | 49 reviews

~cmdrrand US Coast Guard's US Transportation Security Administration (TSA) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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