I'm so glad to work with uber I have a lot of f...

A Uber customer review by GetHuman user ~Merhawi GHEBREZGI from November 27th, 2017

Background on ~Merhawi GHEBREZGI's case

GetHuman: ~Merhawi GHEBREZGI - can you tell our other Uber customers when your case took place?
~Merhawi GHEBREZGI: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
~Merhawi GHEBREZGI: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Merhawi GHEBREZGI a list of common Uber problems)
~Merhawi GHEBREZGI: "Left Something In Ride" was why I was trying to contact.

~Merhawi GHEBREZGI's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Merhawi GHEBREZGI: I'm so glad to work with uber I have a lot of fun with almost my rider make me more happy to drive thank you!!!!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Merhawi GHEBREZGI: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Merhawi GHEBREZGI: I'd give them a five out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Merhawi GHEBREZGI: For that I would say two out of five.
GetHuman: And finally- any advice for other Uber customers?
~Merhawi GHEBREZGI: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Merhawi GHEBREZGI taken from his Uber customer service problem that occurred on November 22nd, 2017.


1.88 of 5 stars | 1098 reviews

~Merhawi GHEBREZGI's Uber Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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