Uber: I was charged $**.** my first time using uber...
A Uber customer review by GetHuman user ~cristel from November 27th, 2017
Background on ~cristel's case
GetHuman: ~cristel - can you tell our other Uber customers when your case took place?
~cristel: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Uber, and if so, how?
~cristel: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~cristel a list of common Uber problems
~cristel: "Dispute a Charge" was why I was trying to contact.
~cristel's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cristel: I was charged $**.** my first time using uber. But I thought it was free the first time you use it and then when the driver was outside he was like oh sorry they canceled the ride so you have to do it again. I was so confused and then when I got to the place they charged me $**.** so in total it was $**.** I feel like I was ripped off***
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~cristel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cristel: I'd give them a five out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~cristel: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~cristel: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cristel taken from his Uber customer service problem that occurred on November 18th, 2017.
1.88 of 5 stars | 1098 reviewsUber ReviewsHow to contact UberGeneral Uber customer service info
~cristel's Uber Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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