i have recharge paytm wallet as per uber's e ma...
A Uber customer review by GetHuman user ~sharad from November 24th, 2017
Background on ~sharad 's case
GetHuman: ~sharad - can you tell our other Uber customers when your case took place?
~sharad : Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~sharad a list of common Uber problems)
~sharad : "Update account information" was why I was trying to contact.
~sharad 's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sharad : i have recharge paytm wallet as per uber's e mail,they gave me ***rs free ride offer , but it was vanished before due date,i couldnt use that promo.tried by email, they reply after * days, saying promo was active till date, proving me wrong.i replied many times, but they didn't believe me, again telling ,their systme is right.i mailed to *****@***.com...now surprising thing....*my case was given to solve to the same manager, who replied my all mails ,trying to prove that i m wrong and promo was on.*then they offer me a charity of rs **** refund, which i refused.pl see all correspondence and resolve problem
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~sharad : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sharad : I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~sharad : For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~sharad : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sharad taken from his Uber customer service problem that occurred on November 22nd, 2017.