Ubid.com: I have shopped at uBid for years and received s...
A Ubid.com customer review by GetHuman user ~peekaboo from November 7th, 2017
Background on ~peekaboo's case
GetHuman: ~peekaboo - can you tell our other Ubid.com customers when your case took place?
~peekaboo: Yup. It was evening, on November 4th.
GetHuman: Did you reach out to Ubid.com, and if so, how?
GetHuman: And which of these common Ubid.com customer issues best describes the reason you wanted to talk to them?
(Shows ~peekaboo a list of common Ubid.com problems)
~peekaboo: "Change plan" was why I was trying to contact.
~peekaboo's review of Ubid.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ubid.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peekaboo: I have shopped at uBid for years and received some pretty great bargains. I recently purchased something and I needed to return it as well because I received the wrong shipment. I think they are going through system changes so I understand. I waited longer than normal for my refund but again, this happens sometimes. I've bought from them since without any problems and find them a really good source for deals. sometimes issues come up and people need to be a little more patient and not assume someone's trying to mess with just them...
GetHuman: Let's quantify your experience contacting Ubid.com. On a scale of 1 to 5, how easy is it go get help on a Ubid.com problem?
~peekaboo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peekaboo: I'd give them a three out of five on communication.
GetHuman: And what about Ubid.com's ability to quickly and effectively address your problem?
~peekaboo: For that I would say two out of five.
GetHuman: And finally- any advice for other Ubid.com customers?
~peekaboo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ubid.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peekaboo taken from his Ubid.com customer service problem that occurred on November 4th, 2017.