On **-**-** I purchased a monitor from Ubid.com...
A Ubid.com customer review by GetHuman user ~phobos122 from November 7th, 2017
Background on ~phobos122's case
GetHuman: ~phobos122 - can you tell our other Ubid.com customers when your case took place?
~phobos122: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to Ubid.com, and if so, how?
GetHuman: And which of these common Ubid.com customer issues best describes the reason you wanted to talk to them?
(Shows ~phobos122 a list of common Ubid.com problems)
~phobos122: "Complaint" was why I was trying to contact.
~phobos122's review of Ubid.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ubid.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phobos122: On **-**-** I purchased a monitor from Ubid.com, after * weeks I received my merchandise, after opening the package, there was no power cord included.*On **-**-** I contacted ubid.com per telephone and advised the rep. that I need a RMA* and a mailing ticket for FED EX to send the merchandise back.*I was e-mailed all the information and the same day I send the merchandise back to ubid.com *My package was received by ubid.com on **-**-** at *:** pm sign by E Pearson .I was told by a rep from ubid.com that my refund will be issued within ** days.*Today is **-**-** and after several e-mails and phone calls to ubid, I received no answer about my refund or a date when I'm suppose to receive my refund.*I tried one more time this morning to speak to a rep. and after being on hold for ** Min which is an average hold time for ubid.com, I was told there having technical issues and can't access my account and I would be called back within * hour.*Needless to say, I never received a call back, nor
GetHuman: Let's quantify your experience contacting Ubid.com. On a scale of 1 to 5, how easy is it go get help on a Ubid.com problem?
~phobos122: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phobos122: I'd give them a one out of five on communication.
GetHuman: And what about Ubid.com's ability to quickly and effectively address your problem?
~phobos122: For that I would say one out of five.
GetHuman: And finally- any advice for other Ubid.com customers?
~phobos122: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ubid.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phobos122 taken from his Ubid.com customer service problem that occurred on November 2nd, 2017.