After logging onto the Ulster Bank anytime once...
A Ulster Bank customer review by GetHuman user ~Calumbo from November 4th, 2017
Background on ~Calumbo's case
GetHuman: ~Calumbo - can you tell our other Ulster Bank customers when your case took place?
~Calumbo: Yes I can. It was morning, on October 30th.
GetHuman: Did you reach out to Ulster Bank, and if so, how?
GetHuman: And which of these common Ulster Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Calumbo a list of common Ulster Bank problems)
~Calumbo: "Question" was why I was trying to call.
~Calumbo's review of Ulster Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulster Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Calumbo: After logging onto the Ulster Bank anytime once I have never been able to view my statements. After an agent at a branch insisted i set one up as she could not see my account details past * months (which I found hard to believe as I work as an agent for a telecommunications company). This has caused a great deal of stress and I now have to wait * week for new details to be produced as its a bank holiday weekend. Seriously considering moving to another
GetHuman: Let's quantify your experience contacting Ulster Bank. On a scale of 1 to 5, how easy is it go get help on a Ulster Bank problem?
~Calumbo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Calumbo: I'd give them a three out of five on communication.
GetHuman: And what about Ulster Bank's ability to quickly and effectively address your problem?
~Calumbo: For that I would say one out of five.
GetHuman: And finally- any advice for other Ulster Bank customers?
~Calumbo: Call them early in the day or late. Don't forget any personal or account information you might need for Ulster Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Calumbo taken from his Ulster Bank customer service problem that occurred on October 30th, 2017.
Ulster Bank
1.00 of 5 stars | 27 reviews
~Calumbo's Ulster Bank Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ulster Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ulster Bank in any way.