Ulta Beauty: I called to have my physical card balance (rewa...
A Ulta Beauty customer review by GetHuman user ~cq019 from November 17th, 2017
Background on ~cq019's case
GetHuman: ~cq019 - can you tell our other Ulta Beauty customers when your case took place?
~cq019: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows ~cq019 a list of common Ulta Beauty problems)
~cq019: "Overcharge/Strange charge" was why I was trying to call.
~cq019's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cq019: I called to have my physical card balance (rewards) transferred to my online account because my online account was reflecting * reward points while my card balance was over *** points. This was due to me using two different accounts I think. She was helpful after I explained in great detail what I wanted and why I needed it done. She got it done and it was available immediately so I could place my order and get my $** off.
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
~cq019: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cq019: I'd give them a two out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
~cq019: For that I would say three out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
~cq019: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cq019 taken from his Ulta Beauty customer service problem that occurred on November 15th, 2017.