Ulta Beauty: The customer service representative was wonderf...
A Ulta Beauty customer review by GetHuman user ~Jennga8383 from November 15th, 2017
Background on ~Jennga8383's case
GetHuman: ~Jennga8383 - can you tell our other Ulta Beauty customers when your case took place?
~Jennga8383: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennga8383 a list of common Ulta Beauty problems)
~Jennga8383: "Make a purchase" was why I was trying to call.
~Jennga8383's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennga8383: The customer service representative was wonderful, but I'm not used to Ulta. I couldn't figure out how to see how many points I had, and don't understand why they do not make this easier..??.. I love going to Ulta because it is convenient, they have most products that I purchase on a monthly basis, and I don't have to go to the mall* but I would love if they would set up your rewards points so that at check out you can see where you stand and what you're eligible for. You know... like the "other store"....?
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
~Jennga8383: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennga8383: I'd give them a three out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
~Jennga8383: For that I would say one out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
~Jennga8383: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennga8383 taken from his Ulta Beauty customer service problem that occurred on November 9th, 2017.