Ulta Beauty: Ulta has proven itself to be a company with the...
A Ulta Beauty customer review by GetHuman user GetHuman-341819 from November 21st, 2017
Background on GetHuman-341819's case
GetHuman: GetHuman-341819 - can you tell our other Ulta Beauty customers when your case took place?
GetHuman-341819: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341819 a list of common Ulta Beauty problems)
GetHuman-341819: "Returns" was why I was trying to call.
GetHuman-341819's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341819: Ulta has proven itself to be a company with the WORST possible customer service policies I have ever dealt with. Their website was BROKEN and they blamed everyone from googlechrome to a third party vendor for why I was charged eight times for an order that never even went through. Horrible experience. I will never shop at ULTA again and I highly suggest you do not, either.
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
GetHuman-341819: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341819: I'd give them a three out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
GetHuman-341819: For that I would say two out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
GetHuman-341819: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341819 taken from his Ulta Beauty customer service problem that occurred on November 11th, 2017.