Ulta Beauty: We had an issue at our local Ulta. We were prom...
A Ulta Beauty customer review by GetHuman user ~Poor customer service from November 18th, 2017
Background on ~Poor customer service's case
GetHuman: ~Poor customer service - can you tell our other Ulta Beauty customers when your case took place?
~Poor customer service: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows ~Poor customer service a list of common Ulta Beauty problems)
~Poor customer service: "Cancel order" was why I was trying to call.
~Poor customer service's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Poor customer service: We had an issue at our local Ulta. We were promised that it would be handled immediately and one week later it has not been dealt with. I was given many excuses none that offered to help resolve the problem. The worst customer service!
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
~Poor customer service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Poor customer service: I'd give them a one out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
~Poor customer service: For that I would say five out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
~Poor customer service: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Poor customer service taken from his Ulta Beauty customer service problem that occurred on November 11th, 2017.