Uniformcity.com: Placed an order on ******* for several sets of...
A Uniformcity.com customer review by GetHuman user ~Junglefish413 from November 12th, 2017
Background on ~Junglefish413's case
GetHuman: ~Junglefish413 - can you tell our other Uniformcity.com customers when your case took place?
~Junglefish413: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Uniformcity.com, and if so, how?
GetHuman: And which of these common Uniformcity.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Junglefish413 a list of common Uniformcity.com problems)
~Junglefish413: "Complaint" was why I was trying to call.
~Junglefish413's review of Uniformcity.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Uniformcity.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Junglefish413: Placed an order on ******* for several sets of scrubs and was told they would arrive in *-* business days. Emailed customer service on day ** to check on the status of my order and was told one of the tops I had ordered was on back order and they were awaiting it's arrival to send my purchase. I emailed back and asked if they could please go ahead and send the items in stock as I was starting a new job this weekend and needed them. I received a reply that stated they could not send my order until all items were available for completion of the order, but that the back order item should arrive on ******* and they would ship then. I emailed back and requested that they give me expedited shipping so I could still receive my items in time. I received a reply that stated shipping could not be changed. I then called the next day since I was getting nowhere online and spoke to a customer service representative who stated the back ordered item was now scheduled tentatively for *******. I asked
GetHuman: Let's quantify your experience contacting Uniformcity.com. On a scale of 1 to 5, how easy is it go get help on a Uniformcity.com problem?
~Junglefish413: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Junglefish413: I'd give them a two out of five on communication.
GetHuman: And what about Uniformcity.com's ability to quickly and effectively address your problem?
~Junglefish413: For that I would say three out of five.
GetHuman: And finally- any advice for other Uniformcity.com customers?
~Junglefish413: Call them early in the day or late. Don't forget any personal or account information you might need for Uniformcity.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Junglefish413 taken from his Uniformcity.com customer service problem that occurred on November 10th, 2017.
1.00 of 5 stars | 1 reviews
~Junglefish413's Uniformcity.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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