United Airlines: AGENT WAS NOT HELPFUL, ATTITUDE WAS SHE SEEMED...
A United Airlines customer review by GetHuman user ~ELOISE from November 27th, 2017
Background on ~ELOISE's case
GetHuman: ~ELOISE - can you tell our other United Airlines customers when your case took place?
~ELOISE: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~ELOISE a list of common United Airlines problems)
~ELOISE: "Complaint" was why I was trying to call.
~ELOISE's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ELOISE: AGENT WAS NOT HELPFUL, ATTITUDE WAS SHE SEEMED TIRED AND ANNOYED WITH REQUEST FOR FF MILE * THAT WAS BEING REJECTED IN RED LETTERS OVER AND OVER. THEN SHE HAD THE NERVE TO TELL ME THAT THERE WOULD BE A*$**.** CHGE IF SHE HAD TO MAKE MY RESERVATION. WHAT KIND OF HELP IS THAT WHEN THE SYSTEM KEEPS STATING 'UNAVAILBLE'?*FIX YOUR SYSTEM TO BE SIMPLE, TRAIN YOUR PERSONNEL TO BE COURTEOUS, WILLING TO HELP*CUSTOMERS MAKING RESERVATIONS HAVING TROUBLE ON LINE. IS THIS NOT THEIR JOB? OTHER AIRLINES HAVE PERSONNEL WHO ARE HAPPY TO HAVE BUSINESS.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~ELOISE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ELOISE: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~ELOISE: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~ELOISE: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ELOISE taken from his United Airlines customer service problem that occurred on November 18th, 2017.