United Airlines: Got delayed in Houston, Tx. Last wee I have bee...
A United Airlines customer review by GetHuman user ~Roel Rivera from November 22nd, 2017
Background on ~Roel Rivera's case
GetHuman: ~Roel Rivera - can you tell our other United Airlines customers when your case took place?
~Roel Rivera: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Roel Rivera a list of common United Airlines problems)
~Roel Rivera: "Account access" was why I was trying to call.
~Roel Rivera's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roel Rivera: Got delayed in Houston, Tx. Last wee I have been trying to get a refound from my unused ticket. It's been a week and your web page dosent do anything and if you call they send you to different places and give you the run a round. *If by any chance this get to someone that can help me out. This is my phone * (***) ***-**** * Sincerely , Roel Rivera
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Roel Rivera: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roel Rivera: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Roel Rivera: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Roel Rivera: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roel Rivera taken from his United Airlines customer service problem that occurred on November 15th, 2017.