United Airlines: I have been trying to Call for * hours. They h...

A United Airlines customer review by GetHuman user ~naschena Richards from November 27th, 2017

Background on ~naschena Richards 's case

GetHuman: ~naschena Richards - can you tell our other United Airlines customers when your case took place?
~naschena Richards : Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to United Airlines, and if so, how?
~naschena Richards : I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~naschena Richards a list of common United Airlines problems)
~naschena Richards : "Baggage problem" was why I was trying to call.

~naschena Richards 's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~naschena Richards : I have been trying to Call for * hours. They have me on hold for almost * hours. My flight got canceled and I don't know what to do. This is a very important trip that I'm going on. I'm Very sad.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~naschena Richards : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~naschena Richards : I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~naschena Richards : For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~naschena Richards : Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~naschena Richards taken from his United Airlines customer service problem that occurred on November 22nd, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~naschena Richards 's United Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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