United Airlines: I was hung up on * times because they couldn't...

A United Airlines customer review by GetHuman user ~Awful Service from November 22nd, 2017

Background on ~Awful Service's case

GetHuman: ~Awful Service - can you tell our other United Airlines customers when your case took place?
~Awful Service: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
~Awful Service: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Awful Service a list of common United Airlines problems)
~Awful Service: "Flight Inquiry" was why I was trying to call.

~Awful Service's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Awful Service: I was hung up on * times because they couldn't answer why I was getting charges. I have never flown with them. What a lazy way to figure things out. I had to close my account so they would stop charging me, they couldn't tell me why they charged me, just kept hanging up. Workers had to knowledge to help me AT ALL!! Horribly rude and a waste of my time. There has been a police report made to dispute the charges I didn't make.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Awful Service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Awful Service: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Awful Service: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Awful Service: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Awful Service taken from his United Airlines customer service problem that occurred on November 18th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~Awful Service's United Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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