United Airlines: Just routed my call to the automated system tha...
A United Airlines customer review by GetHuman user ~virginia traveler from November 26th, 2017
Background on ~virginia traveler's case
GetHuman: ~virginia traveler - can you tell our other United Airlines customers when your case took place?
~virginia traveler: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia traveler a list of common United Airlines problems)
~virginia traveler: "Change Flight" was why I was trying to call.
~virginia traveler's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia traveler: Just routed my call to the automated system that eventually will connect you to someone in Manila PI. And we wonder why there are no jobs in the USA. Should have used Southwest Airlines, then weather related travel changes wouldn't be an issue.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~virginia traveler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia traveler: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~virginia traveler: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~virginia traveler: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia traveler taken from his United Airlines customer service problem that occurred on November 17th, 2017.