United Airlines: Looking for credit due to illness. It is still...

A United Airlines customer review by GetHuman user ~Grandma Bonnie from November 27th, 2017

Background on ~Grandma Bonnie's case

GetHuman: ~Grandma Bonnie - can you tell our other United Airlines customers when your case took place?
~Grandma Bonnie: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to United Airlines, and if so, how?
~Grandma Bonnie: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Grandma Bonnie a list of common United Airlines problems)
~Grandma Bonnie: "Baggage problem" was why I was trying to call.

~Grandma Bonnie's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grandma Bonnie: Looking for credit due to illness. It is still a complicated procedure to eventually get credit for some of it but at least it is something.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Grandma Bonnie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grandma Bonnie: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Grandma Bonnie: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Grandma Bonnie: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grandma Bonnie taken from his United Airlines customer service problem that occurred on November 21st, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~Grandma Bonnie's United Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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