United Airlines: The worst customer service ever. After they lo...
A United Airlines customer review by GetHuman user ~Frequent Flyer from November 26th, 2017
Background on ~Frequent Flyer's case
GetHuman: ~Frequent Flyer - can you tell our other United Airlines customers when your case took place?
~Frequent Flyer: Yes. It was late at night, on November 24th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Frequent Flyer a list of common United Airlines problems)
~Frequent Flyer: "Special Request" was why I was trying to call.
~Frequent Flyer's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frequent Flyer: The worst customer service ever. After they lost my luggage and being told * times "it's on the next flight" I was told I'd receive a voucher but I'd have to call back once my luggage was in my possession. ** hours later I get my luggage but I was on business so I called back once I was home. After a long wait I was asked to hold and the operator who doesn't speak English never returned. I simply put my phone down and waited for ** additional minutes before hanging up. I'm ***% sure that this is their strategy but at this point it's not worth my time. However they just lost a corporate account because my entire company flew with United until yesterday. Once I have time my next step is filing a formal compliant.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Frequent Flyer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frequent Flyer: I'd give them a one out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Frequent Flyer: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Frequent Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frequent Flyer taken from his United Airlines customer service problem that occurred on November 24th, 2017.