United Airlines: They changed my direct flight without ever noti...
A United Airlines customer review by GetHuman user GetHuman-255241 from November 27th, 2017
Background on GetHuman-255241's case
GetHuman: GetHuman-255241 - can you tell our other United Airlines customers when your case took place?
GetHuman-255241: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-255241 a list of common United Airlines problems)
GetHuman-255241: "Frequent flyer program" was why I was trying to call.
GetHuman-255241's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-255241: They changed my direct flight without ever notifying me. Fortunately, I was just checking my flight and noticed the change. When I called the customer service to complain, they said I could get a refund instead of compensating me for changing my schedule and causing all that inconvenience. How does a refund help when a customer has booked a full vacation with so many hotel reservations? Do they not get it?
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
GetHuman-255241: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-255241: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
GetHuman-255241: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
GetHuman-255241: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-255241 taken from his United Airlines customer service problem that occurred on November 21st, 2017.