United Airlines: They transfer you around and you speak to idiot...
A United Airlines customer review by GetHuman user ~frustrated in houston from November 24th, 2017
Background on ~frustrated in houston's case
GetHuman: ~frustrated in houston - can you tell our other United Airlines customers when your case took place?
~frustrated in houston: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated in houston a list of common United Airlines problems)
~frustrated in houston: "Baggage problem" was why I was trying to call.
~frustrated in houston's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated in houston: They transfer you around and you speak to idiots in the Phillipines! I will never fly United again!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~frustrated in houston: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated in houston: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~frustrated in houston: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~frustrated in houston: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated in houston taken from his United Airlines customer service problem that occurred on November 14th, 2017.