United Airlines: This has been the worst airline- experience in...

A United Airlines customer review by GetHuman user GetHuman-292216 from November 28th, 2017

Background on GetHuman-292216's case

GetHuman: GetHuman-292216 - can you tell our other United Airlines customers when your case took place?
GetHuman-292216: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman-292216: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-292216 a list of common United Airlines problems)
GetHuman-292216: "Special Request" was why I was trying to call.

GetHuman-292216's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-292216: This has been the worst airline- experience in my life. I was not informed of my departure change. I was rebooked for the next day, but the next day for which we were scheduled to fly out we were boarded, taken off the plane and then reboarded once more only to have to wait for more fuel which caused us to be two hours later than the original time set. We finally left and once we landed, I went to a representative to be directed to my next flight. I was told to go to a gate that left in ** mins., me and my children ran across the airport to the gate that we were directed, only to be told that the flight was full. At that point We were told that we would have to be rebooked again. I was rebooked, but the service rep. Acted as if it was my fault that we were late. I was so livid that I held my tongue because my actions could have landed me in handcuffs. We got settled at our next gate and was then debt to another gate. I will never fly United again so long as I shall live!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
GetHuman-292216: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-292216: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
GetHuman-292216: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
GetHuman-292216: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-292216 taken from his United Airlines customer service problem that occurred on November 21st, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

GetHuman-292216's United Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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