United Airlines: Will never fly this airline again.....cancelled...
A United Airlines customer review by GetHuman user ~ticked off from November 23rd, 2017
Background on ~ticked off's case
GetHuman: ~ticked off - can you tell our other United Airlines customers when your case took place?
~ticked off: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~ticked off a list of common United Airlines problems)
~ticked off: "Frequent flyer program" was why I was trying to call.
~ticked off's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ticked off: Will never fly this airline again.....cancelled a flight, tripled the connections, tripled the time, and ducked whatever efforts it took to
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~ticked off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ticked off: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~ticked off: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~ticked off: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ticked off taken from his United Airlines customer service problem that occurred on November 17th, 2017.