United Airlines: the worse experience of answering a question, I...
A United Airlines customer review by GetHuman user ~Audrey Hafar from November 21st, 2017
Background on ~Audrey Hafar's case
GetHuman: ~Audrey Hafar - can you tell our other United Airlines customers when your case took place?
~Audrey Hafar: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Audrey Hafar a list of common United Airlines problems)
~Audrey Hafar: "Frequent flyer program" was why I was trying to call.
~Audrey Hafar's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Audrey Hafar: the worse experience of answering a question, I have ever had. Two inept people and the third didn't know the answer. This is the last time I will ever fly United.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Audrey Hafar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Audrey Hafar: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Audrey Hafar: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Audrey Hafar: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Audrey Hafar taken from his United Airlines customer service problem that occurred on November 13th, 2017.