United Concordia: My issue with UC is regarding a claim submitted...
A United Concordia customer review by GetHuman user ~JMS from November 25th, 2017
Background on ~JMS's case
GetHuman: ~JMS - can you tell our other United Concordia customers when your case took place?
~JMS: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~JMS a list of common United Concordia problems)
~JMS: "Overcharge/Strange charge" was why I was trying to call.
~JMS's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JMS: My issue with UC is regarding a claim submitted properly by my dentist for build ups and crowns on two teeth. UC denied the claim because their dental expert decided it had not been a necessary procedure. My dentist resent X-rays and spoke to them numerous times, as did I. I finally sent in an appeal at took about a month for them to review. They upheld their original rejection of the claim!! I had two crowns by the same dentist when I was covered by Cigna and it was covered with no problems. Horrible company!! Wish we could choose another company but it's our only option through my husband's employer.
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~JMS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JMS: I'd give them a one out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~JMS: For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~JMS: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JMS taken from his United Concordia customer service problem that occurred on November 21st, 2017.