United Healthcare: Need written documention which explains plan D...
A United Healthcare customer review by GetHuman user ~uhc user from November 18th, 2017
Background on ~uhc user's case
GetHuman: ~uhc user - can you tell our other United Healthcare customers when your case took place?
~uhc user: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~uhc user a list of common United Healthcare problems)
~uhc user: "Coverage Question" was why I was trying to call.
~uhc user's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~uhc user: Need written documention which explains plan D changes regarding recent deneiel by OputumRX to refill my DME inhalation drugs used with my nebulizer past * yrs. even after they had called me *-**-** a reminder to refill drugs.J*****@***.com
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
~uhc user: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~uhc user: I'd give them a five out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
~uhc user: For that I would say one out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
~uhc user: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~uhc user taken from his United Healthcare customer service problem that occurred on November 9th, 2017.