United Healthcare: if your hours of operation say you're open unti...
A United Healthcare customer review by GetHuman user ~not too happy from November 18th, 2017
Background on ~not too happy's case
GetHuman: ~not too happy - can you tell our other United Healthcare customers when your case took place?
~not too happy: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~not too happy a list of common United Healthcare problems)
~not too happy: "Overcharge on Account" was why I was trying to call.
~not too happy's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not too happy: if your hours of operation say you're open until *pm and I call at *:** I should not get a message saying you are closed.
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
~not too happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not too happy: I'd give them a four out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
~not too happy: For that I would say five out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
~not too happy: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not too happy taken from his United Healthcare customer service problem that occurred on November 17th, 2017.