UnitedHealth: the automated system still prodded for more inf...
A UnitedHealth customer review by GetHuman user GetHuman-201811 from November 10th, 2017
Background on GetHuman-201811's case
GetHuman: GetHuman-201811 - can you tell our other UnitedHealth customers when your case took place?
GetHuman-201811: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to UnitedHealth, and if so, how?
GetHuman: And which of these common UnitedHealth customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201811 a list of common UnitedHealth problems)
GetHuman-201811: "Coverage question" was why I was trying to call.
GetHuman-201811's review of UnitedHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's UnitedHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201811: the automated system still prodded for more information about my call, but eventually let me through when it didn't understand.
GetHuman: Let's quantify your experience contacting UnitedHealth. On a scale of 1 to 5, how easy is it go get help on a UnitedHealth problem?
GetHuman-201811: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201811: I'd give them a five out of five on communication.
GetHuman: And what about UnitedHealth's ability to quickly and effectively address your problem?
GetHuman-201811: For that I would say five out of five.
GetHuman: And finally- any advice for other UnitedHealth customers?
GetHuman-201811: Call them early in the day or late. Don't forget any personal or account information you might need for UnitedHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201811 taken from his UnitedHealth customer service problem that occurred on November 3rd, 2017.
UnitedHealth
4.67 of 5 stars | 1 reviews
GetHuman-201811's UnitedHealth Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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