University Federal Credit Union: Having trouble with gift card

A University Federal Credit Union customer review by GetHuman user GetHuman-johnboya from December 10th, 2017

Background on GetHuman-johnboya's case

GetHuman: GetHuman-johnboya - can you tell our other University Federal Credit Union customers when your case took place?
GetHuman-johnboya: Yes. It was morning, on December 9th.
GetHuman: Did you reach out to University Federal Credit Union, and if so, how?
GetHuman-johnboya: I used the 800-252-8311 number I found for on the GetHuman University Federal Credit Union customer phone number page I was on: University Federal Credit Union Customer Service Phone Number
GetHuman: And which of these common University Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-johnboya a list of common University Federal Credit Union problems)
GetHuman-johnboya: "Setup an account" was why I was trying to call.

GetHuman-johnboya's review of University Federal Credit Union customer service

GetHuman: So how would you sum up your experience for GetHuman's University Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-johnboya: Having trouble with gift card
GetHuman: Can you tell the rest of us a bit more from what happened on 12/09/17?
GetHuman-johnboya: It is not allowing me to use it
GetHuman: Let's quantify your experience contacting University Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a University Federal Credit Union problem?
GetHuman-johnboya: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-johnboya: I'd give them a one out of five on communication.
GetHuman: And what about University Federal Credit Union's ability to quickly and effectively address your problem?
GetHuman-johnboya: For that I would say one out of five.
GetHuman: And finally- any advice for other University Federal Credit Union customers?
GetHuman-johnboya: Call them early in the day or late. Don't forget any personal or account information you might need for University Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-johnboya taken from his University Federal Credit Union customer service problem that occurred on December 9th, 2017.

University Federal Credit Union

-1.00 of 5 stars | 52 reviews

GetHuman-johnboya's University Federal Credit Union Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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