I have contacted Urban Decay by phone AND email...
A Urban Decay customer review by GetHuman user ~weepingphoenix from November 22nd, 2017
Background on ~weepingphoenix's case
GetHuman: ~weepingphoenix - can you tell our other Urban Decay customers when your case took place?
~weepingphoenix: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Urban Decay, and if so, how?
GetHuman: And which of these common Urban Decay customer issues best describes the reason you wanted to talk to them?
(Shows ~weepingphoenix a list of common Urban Decay problems)
~weepingphoenix: "Cancel order" was why I was trying to call.
~weepingphoenix's review of Urban Decay customer service
GetHuman: So how would you sum up your experience for GetHuman's Urban Decay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~weepingphoenix: I have contacted Urban Decay by phone AND email now * times trying to get a return label for an item I need to send back and after a month I still haven't received it and every time I contact them they just say "we'll send you another email with the label and you'll receive it within **-** hours". I wait and still never receive it
GetHuman: Let's quantify your experience contacting Urban Decay. On a scale of 1 to 5, how easy is it go get help on a Urban Decay problem?
~weepingphoenix: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~weepingphoenix: I'd give them a one out of five on communication.
GetHuman: And what about Urban Decay's ability to quickly and effectively address your problem?
~weepingphoenix: For that I would say four out of five.
GetHuman: And finally- any advice for other Urban Decay customers?
~weepingphoenix: Call them early in the day or late. Don't forget any personal or account information you might need for Urban Decay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~weepingphoenix taken from his Urban Decay customer service problem that occurred on November 20th, 2017.
Urban Decay
1.00 of 5 stars | 4 reviews
~weepingphoenix's Urban Decay Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Urban Decay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Urban Decay in any way.