Uscav.com: Placed the order ******* for $***, containing s...
A Uscav.com customer review by GetHuman user ~tzioneretz from November 27th, 2017
Background on ~tzioneretz's case
GetHuman: ~tzioneretz - can you tell our other Uscav.com customers when your case took place?
~tzioneretz: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Uscav.com, and if so, how?
GetHuman: And which of these common Uscav.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tzioneretz a list of common Uscav.com problems)
~tzioneretz: "Cancel order" was why I was trying to call.
~tzioneretz's review of Uscav.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Uscav.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tzioneretz: Placed the order ******* for $***, containing seven items. The status went immediately to "Back Ordered."**I let it sit for a couple of weeks, and contacted them mid-April to inquire about the order's status, which was still listed as "Back Ordered." No response. I wait a few days, send another message. No response. Another few days, another message, this time via email: Get a reply stating the order would be fulfilled within a week as they were awaiting the restocking of an item.**Ten days later, still nothing, so I email again. No response. I email a couple of days later* nothing. I emailed later in the week* they deign to answer, apologize for the delay, and assure me the order would be forthcoming very quickly.**Another week, another nothing. So, I email again, asking if there is a problem with just one or two items and, if so, to just ship without. Ignored. I email again the next day. They say that the order would ship "by the end of the week." The end of the week comes and goes*
GetHuman: Let's quantify your experience contacting Uscav.com. On a scale of 1 to 5, how easy is it go get help on a Uscav.com problem?
~tzioneretz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tzioneretz: I'd give them a one out of five on communication.
GetHuman: And what about Uscav.com's ability to quickly and effectively address your problem?
~tzioneretz: For that I would say two out of five.
GetHuman: And finally- any advice for other Uscav.com customers?
~tzioneretz: Call them early in the day or late. Don't forget any personal or account information you might need for Uscav.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tzioneretz taken from his Uscav.com customer service problem that occurred on November 24th, 2017.
Uscav.com
1.00 of 5 stars | 6 reviews
~tzioneretz's Uscav.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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