Uspets.com: I tried their phone several times and only get...
A Uspets.com customer review by GetHuman user ~mellen from November 13th, 2017
Background on ~mellen's case
GetHuman: ~mellen - can you tell our other Uspets.com customers when your case took place?
~mellen: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Uspets.com, and if so, how?
GetHuman: And which of these common Uspets.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mellen a list of common Uspets.com problems)
~mellen: "Cancel order" was why I was trying to call.
~mellen's review of Uspets.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Uspets.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mellen: I tried their phone several times and only get a recording. When I emailed customer service I was given directions based on what SHOULD happen according to uspets but it didn't. The * minutes is irrelevant as it was a recording, not a person.
GetHuman: Let's quantify your experience contacting Uspets.com. On a scale of 1 to 5, how easy is it go get help on a Uspets.com problem?
~mellen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mellen: I'd give them a four out of five on communication.
GetHuman: And what about Uspets.com's ability to quickly and effectively address your problem?
~mellen: For that I would say five out of five.
GetHuman: And finally- any advice for other Uspets.com customers?
~mellen: Call them early in the day or late. Don't forget any personal or account information you might need for Uspets.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mellen taken from his Uspets.com customer service problem that occurred on November 9th, 2017.
Uspets.com
2.00 of 5 stars | 1 reviews
~mellen's Uspets.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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