Utility Warehouse: So expensive to call UW. Last month I spent ove...
A Utility Warehouse customer review by GetHuman user GetHuman-22475 from November 27th, 2017
Background on GetHuman-22475's case
GetHuman: GetHuman-22475 - can you tell our other Utility Warehouse customers when your case took place?
GetHuman-22475: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Utility Warehouse, and if so, how?
GetHuman: And which of these common Utility Warehouse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22475 a list of common Utility Warehouse problems)
GetHuman-22475: "Book appointment" was why I was trying to call.
GetHuman-22475's review of Utility Warehouse customer service
GetHuman: So how would you sum up your experience for GetHuman's Utility Warehouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22475: So expensive to call UW. Last month I spent over ***£** on a call. This time I used skype and still paid **p before I was even connected. Plus they have very limited hours.
GetHuman: Let's quantify your experience contacting Utility Warehouse. On a scale of 1 to 5, how easy is it go get help on a Utility Warehouse problem?
GetHuman-22475: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22475: I'd give them a five out of five on communication.
GetHuman: And what about Utility Warehouse's ability to quickly and effectively address your problem?
GetHuman-22475: For that I would say two out of five.
GetHuman: And finally- any advice for other Utility Warehouse customers?
GetHuman-22475: Call them early in the day or late. Don't forget any personal or account information you might need for Utility Warehouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22475 taken from his Utility Warehouse customer service problem that occurred on November 24th, 2017.
Utility Warehouse
2.00 of 5 stars | 7 reviews
GetHuman-22475's Utility Warehouse Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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