VIZIO: ****** at approx. **:** AM. The woman I spoke t...

A VIZIO customer review by GetHuman user ~I don't know what it is from November 22nd, 2017

Background on ~I don't know what it is's case

GetHuman: ~I don't know what it is - can you tell our other VIZIO customers when your case took place?
~I don't know what it is: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to VIZIO, and if so, how?
~I don't know what it is: I used the 888-849-4623 number I found for on the GetHuman VIZIO customer phone number page I was on: VIZIO Customer Service Phone Number
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~I don't know what it is a list of common VIZIO problems)
~I don't know what it is: "Device Support" was why I was trying to call.

~I don't know what it is's review of VIZIO customer service

GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I don't know what it is: ****** at approx. **:** AM. The woman I spoke to solved my problem, in a logical way and I was not on the phone very long. She gave me probably ** instructions and I was very happy with her.**I had called another time about * months prior. I spoke to another person who was from another country, for another problem, where part of the display was chopped off usually the bottom, & both sides. This first time although the person I spoke to tried very hard to help me was totally unaware of what to do, she could not get a supervisor and after **-** min I thank her & explained I had to get off the phone. The woman I spoke to this time suggested that the cable co - bright house, is sending me a zoomed signal. So I will call them.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~I don't know what it is: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I don't know what it is: I'd give them a three out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~I don't know what it is: For that I would say four out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~I don't know what it is: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I don't know what it is taken from his VIZIO customer service problem that occurred on November 13th, 2017.

VIZIO

3.39 of 5 stars | 159 reviews

~I don't know what it is's VIZIO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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