VIZIO: After almost * hr trying to get the remote for...
A VIZIO customer review by GetHuman user ~motchka from November 5th, 2017
Background on ~motchka's case
GetHuman: ~motchka - can you tell our other VIZIO customers when your case took place?
~motchka: Yes I can. It was evening, on October 28th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~motchka a list of common VIZIO problems)
~motchka: "Returns" was why I was trying to call.
~motchka's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~motchka: After almost * hr trying to get the remote for myt new Vizio LED TV, they said they would replace the remote. After I faxed them the purchase receipt as requested, I received a call that they don't want to replace the remote as it is a programming issue. So now I must spend $** from a *rd party site to replace the qwerty remote.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~motchka: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~motchka: I'd give them a four out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~motchka: For that I would say one out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~motchka: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~motchka taken from his VIZIO customer service problem that occurred on October 28th, 2017.