VIZIO: I was having problems with my sound bar. I cal...
A VIZIO customer review by GetHuman user ~Fonder from November 27th, 2017
Background on ~Fonder's case
GetHuman: ~Fonder - can you tell our other VIZIO customers when your case took place?
~Fonder: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Fonder a list of common VIZIO problems)
~Fonder: "Device Support" was why I was trying to call.
~Fonder's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fonder: I was having problems with my sound bar. I called customer support on day *. Was instructed over the phone what to do to correct the problem. Problem was not corrected at that time. I called back on Day * and was told that they would send a replacement. All's well that ends well.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Fonder: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fonder: I'd give them a two out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Fonder: For that I would say three out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Fonder: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fonder taken from his VIZIO customer service problem that occurred on November 25th, 2017.