VMware: The CS guy had a foreign accent that was so str...

A VMware customer review by GetHuman user GetHuman-129943 from November 23rd, 2017

Background on GetHuman-129943's case

GetHuman: GetHuman-129943 - can you tell our other VMware customers when your case took place?
GetHuman-129943: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to VMware, and if so, how?
GetHuman-129943: I used the 877-486-9273 number I found for on the GetHuman VMware customer phone number page I was on: VMware Customer Service Phone Number
GetHuman: And which of these common VMware customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-129943 a list of common VMware problems)
GetHuman-129943: "Technical support" was why I was trying to call.

GetHuman-129943's review of VMware customer service

GetHuman: So how would you sum up your experience for GetHuman's VMware customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-129943: The CS guy had a foreign accent that was so strong that I had trouble understanding him, and he spoke with robotic politeness -- infuriating.**Plus he hung up on me.
GetHuman: Let's quantify your experience contacting VMware. On a scale of 1 to 5, how easy is it go get help on a VMware problem?
GetHuman-129943: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-129943: I'd give them a three out of five on communication.
GetHuman: And what about VMware's ability to quickly and effectively address your problem?
GetHuman-129943: For that I would say four out of five.
GetHuman: And finally- any advice for other VMware customers?
GetHuman-129943: Call them early in the day or late. Don't forget any personal or account information you might need for VMware to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-129943 taken from his VMware customer service problem that occurred on November 17th, 2017.


2.00 of 5 stars | 4 reviews

GetHuman-129943's VMware Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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