VSP: Taking forever to get my glasses. The date keep...
A VSP customer review by GetHuman user GetHuman48449 from December 7th, 2017
Background on GetHuman48449's case
GetHuman: GetHuman48449 - can you tell our other VSP customers when your case took place?
GetHuman48449: Yes I can. It was middle of the night, on December 1st.
GetHuman: Did you reach out to VSP, and if so, how?
GetHuman: And which of these common VSP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman48449 a list of common VSP problems)
GetHuman48449: "None of those really matches why I wanted to call VSP that day." was why I was trying to call.
GetHuman48449's review of VSP customer service
GetHuman: So how would you sum up your experience for GetHuman's VSP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman48449: Taking forever to get my glasses. The date keeps changing!! Its been almost a month
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman48449: I was told * weeks maybe a little more! Now I keep getting told its gonna be a few more days but now I was told * more days!! I need my glasses I have paid for them and I dont even have them
GetHuman: Let's quantify your experience contacting VSP. On a scale of 1 to 5, how easy is it go get help on a VSP problem?
GetHuman48449: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman48449: I'd give them a five out of five on communication.
GetHuman: And what about VSP's ability to quickly and effectively address your problem?
GetHuman48449: For that I would say three out of five.
GetHuman: And finally- any advice for other VSP customers?
GetHuman48449: Call them early in the day or late. Don't forget any personal or account information you might need for VSP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman48449 taken from his VSP customer service problem that occurred on December 1st, 2017.
5.40 of 5 stars | 85 reviews
GetHuman48449's VSP Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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