Valero Credit Service Center: I don't really know how many minutes before I r...

A Valero Credit Service Center customer review by GetHuman user ~cathy from November 5th, 2017

Background on ~cathy's case

GetHuman: ~cathy - can you tell our other Valero Credit Service Center customers when your case took place?
~cathy: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Valero Credit Service Center, and if so, how?
~cathy: I used the 800-333-3560 number I found for on the GetHuman Valero Credit Service Center customer phone number page I was on: Valero Credit Service Center Customer Service Phone Number
GetHuman: And which of these common Valero Credit Service Center customer issues best describes the reason you wanted to talk to them?
(Shows ~cathy a list of common Valero Credit Service Center problems)
~cathy: "None of those really matches why I wanted to call Valero Credit Service Center that day." was why I was trying to call.

~cathy's review of Valero Credit Service Center customer service

GetHuman: So how would you sum up your experience for GetHuman's Valero Credit Service Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cathy: I don't really know how many minutes before I response, I hung up after ** minutes. Never did get a person.
GetHuman: Let's quantify your experience contacting Valero Credit Service Center. On a scale of 1 to 5, how easy is it go get help on a Valero Credit Service Center problem?
~cathy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cathy: I'd give them a one out of five on communication.
GetHuman: And what about Valero Credit Service Center's ability to quickly and effectively address your problem?
~cathy: For that I would say four out of five.
GetHuman: And finally- any advice for other Valero Credit Service Center customers?
~cathy: Call them early in the day or late. Don't forget any personal or account information you might need for Valero Credit Service Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cathy taken from his Valero Credit Service Center customer service problem that occurred on October 31st, 2017.

Valero Credit Service Center

1.00 of 5 stars | 43 reviews

~cathy's Valero Credit Service Center Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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