Valve Software: Valve Are Scam artist,A lawyer should start a c...

A Valve Software customer review by GetHuman user GetHuman-kilo035 from November 29th, 2017

Background on GetHuman-kilo035's case

GetHuman: GetHuman-kilo035 - can you tell our other Valve Software customers when your case took place?
GetHuman-kilo035: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman-kilo035: I used the 425-889-9642 number I found for on the GetHuman Valve Software customer phone number page I was on: Valve Software Customer Service Phone Number
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kilo035 a list of common Valve Software problems)
GetHuman-kilo035: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-kilo035's review of Valve Software customer service

GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kilo035: Valve Are Scam artist,A lawyer should start a class action lawsuit against them,ALOT of us would hop aboard.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-kilo035: A lawyer should start a class action Suit against Valve for theft and fraud. When I bought your game you did not inform me that I wouldn't be able to play the game I PAID FOR for weeks at a time simply because ** yr olds vote me out of games because I'm not one of their friends. You are not providing the service I was promised upon my purchase and if you call their support number you get a recording telling you they offer no support. I recommend anyone who bought this game report the purchase as fraud to paypal and get your money back. There is a REASON valve just got an F rating in customer support. This company should be shut down it is just a big scam.
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
GetHuman-kilo035: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kilo035: I'd give them a four out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
GetHuman-kilo035: For that I would say one out of five.
GetHuman: And finally- any advice for other Valve Software customers?
GetHuman-kilo035: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kilo035 taken from his Valve Software customer service problem that occurred on November 21st, 2017.

Valve Software

1.46 of 5 stars | 117 reviews

GetHuman-kilo035's Valve Software Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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