Valve Software: When you call Valve, any extension you push get...
A Valve Software customer review by GetHuman user ~angelhelp777 from November 20th, 2017
Background on ~angelhelp777's case
GetHuman: ~angelhelp777 - can you tell our other Valve Software customers when your case took place?
~angelhelp777: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~angelhelp777 a list of common Valve Software problems)
~angelhelp777: "Returns" was why I was trying to call.
~angelhelp777's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angelhelp777: When you call Valve, any extension you push gets you the same recording telling you to leave a message that will never be returned. The Better Business Bureau rates Valve a rating of "F" because they ignore all complaints. Valve's new agreement prohibits a class action suit, but the agreement is not legal since you are force to agree to it to play the game to paid for in good faith. You have very little chance of winning because Valve would use some of their * billion dollars tie it up for years in the courts. Little can be done unless the government gets involved on something like tax evasion.
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~angelhelp777: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angelhelp777: I'd give them a four out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~angelhelp777: For that I would say one out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~angelhelp777: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angelhelp777 taken from his Valve Software customer service problem that occurred on November 15th, 2017.