Vanguard: A rep answered right away and was able to answe...
A Vanguard customer review by GetHuman user ~haroldl from November 1st, 2017
Background on ~haroldl's case
GetHuman: ~haroldl - can you tell our other Vanguard customers when your case took place?
~haroldl: Yes I can. It was evening, on October 26th.
GetHuman: Did you reach out to Vanguard, and if so, how?
GetHuman: And which of these common Vanguard customer issues best describes the reason you wanted to talk to them?
(Shows ~haroldl a list of common Vanguard problems)
~haroldl: "Get financial advice" was why I was trying to call.
~haroldl's review of Vanguard customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanguard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~haroldl: A rep answered right away and was able to answer my question about my account in * minutes. Great service.
GetHuman: Let's quantify your experience contacting Vanguard. On a scale of 1 to 5, how easy is it go get help on a Vanguard problem?
~haroldl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~haroldl: I'd give them a three out of five on communication.
GetHuman: And what about Vanguard's ability to quickly and effectively address your problem?
~haroldl: For that I would say two out of five.
GetHuman: And finally- any advice for other Vanguard customers?
~haroldl: Call them early in the day or late. Don't forget any personal or account information you might need for Vanguard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~haroldl taken from his Vanguard customer service problem that occurred on October 26th, 2017.